 Assisting and Solving tickets assigned by helpdesk and closing them within the SLA period
 Installation, Configuring and Troubleshooting of various Operating systems like
Win XP, Win Vista, Win 7/8/10
 Installation, Configuration and Maintenance of Computers, Laptops, Scanners, Printers, network Cards, VGA Cards and associate devices
 Configuring and Troubleshooting Microsoft Outlook , Mozilla Thunderbird and taking backups
 Extensive Troubleshooting for Remote Users Using Dameware Remote Support, RDC,VNC Viewer, Team Viewer, Ammy admin and Anydesk
 Having good experience of troubleshooting Internet, LAN and WAN problems
 Configuring and troubleshooting mail on Blackberry\\IOS\\Windows\\ Android devices
 Managing and administering ERP accounting Software’s like Gensys and Gravity
 Implementation of new branches Imaging PCs, Laptops using Symantec Ghost
 Support for Antivirus Symantec, McAfee, Kaspersky
 Configuring and maintaining Wireless network
 Installing & Configuring Citrix ICA Client ver8.0, 9.2, 10.0 packages
 Making IT Related Asset and Vendor Details Record
 Follow protocol for performing system preventive maintenance services
 Provided Technical support to Colleges, Schools and Companies under AMC Projects

 Installation, Configuration and Joining Workstation to Domain Windows Client System
 Supervising the development of a new Server room and network infrastructure
 Creating New Network Shares and Configuring printers, giving access permissions
 Creating & Managing Users and Computer Accounts
 Creating & Managing Account Memberships
 Resetting Passwords



 Creation of Domain Users, Domain Groups and Organizational Units
 Configuration of Distributed File Systems (DFS)
 Applying Group Policies to Users

 Installation and Configuration of DHCP and DNS Servers

 Configuration of Additional Domain Controller and Child Domain Controller

 WatchGuard VPN Installation, Configuration and Troubleshooting
 Tracing Network Slowness of Client links and find the solution
 Work experience in, Symantec, Fortinet Firewalls
 Troubleshooting the SSL Certificate issues
 Crimping and Patching network Cable
 Good understanding of OSI Model, TCP/IP protocol suite
 Good Knowledge in IP addressing and subnetting concepts

 Installing video & audio CCTV surveillance system with DVR,NVR and ANPR
 Configuring and maintain the Projectors and Mic system for Management Events
 Installing and troubleshooting the cheque printer
 Configuring and maintain the Weighing scale Machine
 Installing and troubleshooting the POS machines
 Configuring and troubleshooting the PDT machine
 Configuring and maintain the Barcode printer and Scanner
 Monitoring and Maintaining the company website
 Registering new employees in Attendance Machine and taking the daily Data Backup